Bringing out the most in you: Professional and personal development at MJ Holidays through the Kaizen method

Step into the MJ Holidays workplace, where personal and professional development is a cornerstone commitment. Under the passionate leadership of Managing Director Isabelle Descroizilles, we have recently launched an ongoing training programme based on the Japanese philosophy of Kaizen. Find out more about our Kaizen initiative, the insights from our instructors, testimonials from our Resident Coordinators as well as feedback from our satisfied customers, and how this approach strengthens our competitiveness and keeps our talent loyal in an ever-changing environment.

Embracing excellence: MJ Holidays’ commitment to continuous improvement and team development

Since its foundation in 2017, MJ Holidays have made its employees central to its business strategy. We are committed to providing our workforce with opportunities for continued growth, convinced that doing so creates an exceptional and dynamic working environment. Our Kaizen programme perfectly illustrates this philosophy by fostering a culture of continuous improvement, encouraging our staff to become actively involved in their own development. We are committed to maintaining this investment in our teams to ensure we remain competitive and resilient in future challenges. Not only does this ensure we respond to customers’ needs effectively, it also fosters a culture of innovation and employee satisfaction.

Interview with Franck Michel, Quality & Talent Development Manager at MJ Holidays

In this interview, Franck Michel, former hotel manager and certified instructor, who led the Kaizen training course, shares MJ Holidays’ vision of implementing this innovative approach.

Q : What specific aspects of hotel management training have been most beneficial in improving the quality of customer service at MJ Holidays?

Franck Michel: “We set up a training and coaching programme focusing on leadership, with an emphasis on communication, stress management and employee motivation. This programme aims to develop a strong corporate culture and prioritize tasks to significantly improve the quality of customer service.”

Q : How does this programme fit in with MJ Holidays’ philosophy?

Franck Michel: “This programme encourages innovation, personal development and employee well-being. By better understanding employee profiles, our leaders improve communication, manage conflict and customize employee motivation, resulting in an exceptional quality of service in line with our corporate excellence culture.”

Q : Have you seen an increase in customer satisfaction since the training was introduced?

Franck Michel: “Our programme incorporates approaches such as the DISC model, which improves communication and conflict management. Our leaders are more effective, resulting in a much higher quality of customer service and more harmonious and productive working environments.”

The success and challenges of the Kaizen method as applied by our MJ Holidays staff

For Aurélie Marie, Assistant Resident Manager at Mythic Suites&Villas, the major challenge was managing operations remotely while following the training course. Thanks to the flexibility and understanding of the instructor, who is also a hotel manager, this challenge was overcome. Aurélie Marie points out that the training courses enabled the company to better position itself and to pinpoint real issues, providing a valuable opportunity for feedback. Measures were then put in place at various levels to improve performance and employee satisfaction, thereby strengthening team cohesion and efficiency.

Franky Genato Ragoo, Operations Manager at Marguery Villas, points out that the main challenge was to get employees interested in some of the household chores. To overcome this challenge, the team worked together to identify the root causes of this reluctance and guided the employees through the positive impact of their development on customers, the company and themselves. Constant monitoring was put in place to assess the programme’s effectiveness. The results are encouraging: improved services, greater employee and customer satisfaction, and the interest of participants in pursuing the programme to improve their knowledge all testify to the success of this initiative. 

Service quality at MJ Holidays: our visitors have their say

At MJ Holidays, we believe that our guests are the best guide when it comes to assessing our standards. Therefore, we record their feedback following their stay with us. Find out what they have to say about our accommodation, where comfort, tranquility and exceptional service meet, from our always-available staff to our impressive villas. Below, a selection of our guests sharing their personal experiences, revealing what makes MJ Holidays unique.

“Probably the best accommodation of our trip. An impressive villa in an enclosed environment that leaves nothing to be desired. You are on your own and quiet, but you always have someone to contact at the clubhouse reception. The staff are extremely friendly and are always available via WhatsApp to answer any questions you may have.”

“Lovely staff, very attentive and responsive. Beautiful and very well equipped accommodation. Good compromise between house rental and hotel service.”

“Everything was perfect. The welcome, the kindness of the staff always with a smile, available, attentive and responsive; and whatever their professional skills. We felt like we were living a dream and had an unforgettable stay with stars in our eyes for a long time to come. Thank you to everyone and I wish you all the best for the future.

“Firstly, all the employees have unparalleled smiles and very excellent service.”

Treat yourself to the exceptional quality of our accommodation and services and choose the location of your next exceptional stay:  

Marguery Villas | Unforgettable prestigious stays in Mauritius (marguery-villas-resort.com) 

Mythic Suites & Villas | Luxury Hotels & Resorts in Mauritius (mythic-resort.com)

MJ Holidays’ Kaizen training programme has proved to be a powerful tool for boosting growth and innovation. By focusing on continuous improvement, we are building a working environment conducive to personal and professional development. This strategy enables us to maintain the loyalty of our talent and guarantee an exceptional quality of customer service, ensuring our competitiveness and resilience to future challenges.