Two labels of excellence for our resorts

Marguery Villas and Mythic Suites & Villas have been awarded TripAdvisor’s Travelers’ Choice 2022 and Agoda’s Travelers’ Choice 2022 labels, both of which are given to hotels committed to environmentally friendly and sustainable practices. These labels are granted on the basis of travelers’ comments and opinions. We feel so proud of how much our guests feel at home with us.

In her happiness interview, Isabelle Descroizilles, Managing Director, comments on what led to these awards:

What is your approach to making your travelers happy?

First and foremost, we offer a private villa concept with its own swimming pool and garden, along with tailor-made hotel services, to ensure our guests feel as comfortable as at home. Space, autonomy, privacy and comfort are guaranteed in our resorts!

Even before the guest’s arrival, we create a bond through mutual exchanges, so as to better understand them and identify both their expectations and needs. It is a close and attentive involvement which goes on when they are welcomed in the villa.

In line with our Mauritian tradition, each of our team members contributes to creating a unique atmosphere of smiles, friendliness, availability and authenticity. Whether it is cleaning, maintenance, catering or our concierge service, each one adds his or her own personal touch to our quality standards, creating a unique bond with our travelers. More than a stay, we offer an experience, an encounter!

We are proud to contribute every day to the excellent reputation of Mauritian hospitality and to feel that our guests are happy.

How do you still manage to surprise travelers after 5 years?

By proposing a unique hybrid formula, which is neither a mere holiday rental, nor a normal hotel complex. Through our brochures, websites and social networks, travelers get to know our resorts and our promise of an outstanding stay that combines a comfortable and spacious environment with tailor-made services. Enjoying a massage in the open air under the gazebo of your private villa and then swimming in the pool after your care is a pleasure easily available. Should our guests feel like enjoying a barbecue in their private garden? Our Chef meets with them to decide on the menu and the tastes of everyone…

The idea is to please, to be flexible, adaptable to ensure that each stay, each experience is unique, just like our travelers.

So, what is your secret recipe?

People are at the heart of our approach, as all our partners, employees and travelers share the same values. We make sure that everyone feels valued, that every action, every smile is sincere and caring, that each person is acknowledged and thanked for his or her contribution. A worthy goal, not always achievable given the challenges we have to face.  And that’s what makes the hospitality business so exciting. We have to work hard every day because travelers are constantly assessing us on results. We have to juggle with technical problems, breakdowns, delays and oversights… To overcome these problems, the quality of the human relationship often saves us from complicated situations, as well as our way of managing them. Among the innovations praised by these labels, digitalization or the automation of tasks with little added human value have freed up more time for our travelers.

With its two resorts, Marguery Villas and Mythic Suites & Villas, MJ provides a unique hotel experience, making our travelers feel at home, even if they are just passing through. Our offer is totally in line with the current trend: intimacy, conviviality, authenticity and simplicity.